We’re proud to announce that Kraken was once more a multi-category winner on the Buyer Centricity World Collection (CCWS).
Overcoming robust competitors, this yr’s awards comply with our 2023 CCWS Buyer Success and Worker Expertise class wins, together with our 2024 Buyer Perception & Suggestions win.
Our award-winning skill to enhance consumer expertise through AI
Within the Finest Use of AI in CX Europe class, we received based mostly on our confirmed leveraging of synthetic intelligence to boost buyer expertise. Measurable enhancements by way of buyer satisfaction scores, together with considerate integration of moral concerns in AI utilization, had been among the many judging standards.
Our award-winning entry centered round Kai, Kraken’s chatbot and first line of help for our purchasers who contact assist through chat. By means of effectively resolving widespread questions from purchasers, Kai permits our human assist group to commit extra assets to the purchasers who want our signature 6-star assist, whereas permitting purchasers with simply resolved points to be helped immediately.
Ashley Speller, Kraken VP Consumer Engagement, stated, “We’re thrilled to have been acknowledged as soon as once more for our dedication to delivering distinctive buyer experiences. These awards are a testomony to the exhausting work and dedication of our whole group, who try every single day to make a significant affect on our purchasers’ lives. We’re proud to be setting a brand new customary for buyer centricity in our trade.”
Kraken acknowledged as a number one client-service employer
Within the Worker Expertise Technique Europe class, the winner was chosen based mostly on how effectively corporations had been capable of present a fantastic setting for his or her workers to reside, work and develop inside.
On this entry, we centered on Kraken’s earn a living from home insurance policies, diverse wellness packages, intensive skilled growth packages and robust firm tradition. We proudly proceed our give attention to sustaining a collaborative, passionate, and glad workforce who can share our enthusiasm with our purchasers.
Click on right here to learn extra in regards to the Buyer Centricity World Collection Awards and to see the total checklist of winners.
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