We’re proud to announce that, for the second yr working, Kraken has been acknowledged on the annual European Buyer Centricity Awards (ECCAs). We gained the Buyer Perception & Suggestions class and have been shortlisted for Buyer Centric Tradition and Buyer Centricity in B2B.
Overcoming robust competitors, this second award follows our 2023 ECCAs win within the Buyer Success class and shortlisting for Worker Expertise.
“We’ve all the time seen consumer suggestions because the driving power that powers our whole enterprise operation. We perceive that our shoppers are really our greatest advocates – very important to ongoing enhancements to our product providing – and in the end to reaching our mission,” stated Ashley Speller, Kraken’s Vice President of Shopper Engagement.
Kraken the only real crypto winner within the 2024 ECCAs
Solely 30 European firms have been nominated for the ECCAs, and we have been the one crypto, DeFi or onchain firm to win or be shortlisted.
Within the Buyer Perception & Suggestions class, the winner was chosen primarily based on how properly entrants proved their inner processes successfully analyze consumer wants whereas showcasing how operational adjustments are applied at pace.
Our award-winning entry centered round Kraken’s “Grime Lined Fruit” initiative, which is an inner escalation platform that leverages consumer insights and instantly funnels suggestions, in an actionable format, to govt leaders and product managers.
Many groups working collectively towards consumer service excellence
Past that, we demonstrated the cross-functional collaboration that takes place behind the scenes to make sure our shoppers’ voices are really heard.
From our Person Expertise Analysis workforce (which performs a pivotal function in guaranteeing a deep understanding of consumer habits, wants and ache factors) to our Social Media Assist workforce (which actively engages with shoppers on social media), many capabilities work together to convey our shoppers’ suggestions to life.
Speller continued, “This award is testomony to our tens of millions of shoppers worldwide. We’re dedicated to persistently elevating our requirements with the intention to present a superior crypto buying and selling providing that prioritizes product accessibility and inclusivity.”
Click on right here to learn extra in regards to the European Buyer Centricity Awards and to see the total checklist of winners.
These supplies are for basic info functions solely and aren’t funding recommendation or a suggestion or solicitation to purchase, promote, stake or maintain any cryptoasset or to have interaction in any particular buying and selling technique. Kraken doesn’t and won’t work to extend or lower the value of any specific cryptoasset it makes out there. Some crypto merchandise and markets are unregulated, and also you is probably not protected by authorities compensation and/or regulatory safety schemes. The unpredictable nature of the cryptoasset markets can result in lack of funds. Tax could also be payable on any return and/or on any enhance within the worth of your cryptoassets and it’s best to search impartial recommendation in your taxation place. Geographic restrictions could apply.
