IBM Construct Accomplice Encourage for Options Growth is a regional consulting agency that gives enterprise IT options throughout the Center East. Jad Haddad, Head of AI at Encourage for Options Growth has embraced the IBM watsonx™ AI and knowledge platform to reinforce the HR expertise for its 450 workers.
Subsequent-gen HR for a next-gen workforce
As a brand new technology of digital natives enters the workforce, we’re seeing new expectations across the worker expertise. Gen Z workers want an HR expertise that mirrors the velocity and comfort of the social and e-commerce channels they grew up with.
Like many companies, our strategy to HR used to rely closely on handbook, time-consuming processes. To draw and retain expertise in the long run, we have to make routine HR actions fast and seamless. These actions embody reserving holidays, submitting bills or requesting medical insurance varieties fast and seamless for our workers.
Constructing an revolutionary AI assistant
We noticed a chance to remodel our strategy to HR by embracing the most recent in generative AI expertise.
Our new resolution is conversational AI powered by IBM® watsonx Assistant™. It’s constructed on giant language fashions from Meta Llama 3, which we educated through the use of IBM® watsonx.ai. We’ve seamlessly built-in the assistant into our inner firm portal, placing it proper at our workers’ fingertips. Now, our folks can ask HR-related questions in pure language and get prompt assist.
Think about the next instance. An worker says to the assistant: “I wish to take tomorrow off as annual depart.” Behind the scenes, the conversational AI receives the request, accesses the mandatory HR methods through APIs and makes the reserving in actual time.
This not solely saves time for our workers, but additionally helps our HR professionals give attention to value-added actions. And crucially, we will present a high-quality expertise that helps make Encourage for Options Growth a extra fascinating place to work.
Choosing an open, trusted platform
The IBM watsonx platform is the right match for our AI ambitions. We are able to select the open fashions which can be proper for us, after which fine-tune them as a lot as we’d like with watsonx.ai. The platform gives tailor-made options for HR, which helped us get our digital assistant into manufacturing shortly and effectively.
With the API integration, the agent can full HR-related duties for workers, moderately than simply offering help. Our workers are delighted with our new AI assistant, and we plan to construct on the sturdy outcomes we’ve already achieved.
For instance, we’re engaged on making the chatbot accessible in Arabic and bettering its total accuracy and efficiency. As well as, we’re contemplating switching from Meta Llama 3 to IBM Granite™ fashions.
Working intently with trusted, acquainted companions
IBM assigned a devoted Construct vendor, Levent Kaygusuz, to information us by way of the onboarding course of and assist us develop a partnership roadmap targeted on co-creation, co-selling and reaching new markets. As well as, IBM appointed a buyer success supervisor, Amine Anouja, to assist us all through this journey.
We collaborated intently with the IBM Construct Lab to start out our first on-premises watsonx™ platform in our knowledge heart. IBM additionally used their extremely expert assets to expedite innovation and cut back time to marketplace for our resolution.
Driving inner and exterior confidence
We’ve deployed IBM options for a lot of purchasers throughout the Center East, and we’ve discovered them to be nothing however sturdy, safe and dependable. We get direct help from IBM at any time when we’d like it, and the crew commonly checks in with us to verify we’re getting probably the most out of the IBM resolution portfolio. If I needed to sum up why we’ve chosen to be an IBM Construct Accomplice in a single phrase, it might be belief.
Develop your small business with revolutionary expertise options
About Encourage: Encourage for Options Growth is an IT consulting agency providing options throughout the Center East, together with Jordan, Egypt, Saudi Arabia, Qatar and the UAE. They specialise in enhancing enterprise workflows for banking, telecommunication and authorities sectors with a devoted crew of IT specialists.
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